The new Fellers.com is coming soon — and it’s built for the way you work. We have redesigned the entire platform from the ground up on Shopify to give professional installers and shops a faster, more intuitive way to explore our unmatched product selection. You’ll have greater control over every step of the process, with enhanced tools to manage orders, view order history, and track shipments in real time. And through it all, you’ll continue to receive the world-class customer support you count on. At Fellers, it’s always been about Speed, Selection, and Service — and now the website finally matches that promise.

WHAT’S NEW AT FELLERS.COM 

  • Passwordless Login - You will no longer need to set up or remember your password. Simply log in with your email address, and a 6-digit code will be emailed to you each time you log in.
  • Dedicated Customer Dashboard - Your dedicated customer dashboard provides access to your orders, profile, and the B2B portal, where you can add or update shipping locations and assign staff members with account-specific permissions. Adding users with individual logins is a breeze.
  • Bulk Order Tool - Designed for power users, but accessible to everyone. Enter SKUs and quantities manually or drag-and-drop a CSV file to populate the products you want to purchase. From there, just click Add to Cart.
  • Mobile Optimized Experience - The new site is fully responsive and optimized for mobile shopping, whether you’re ordering from the shop floor, a job site, or on the road, the experience is fast and easy.
  • Advanced Filtering - Quickly narrow down your options with powerful, easy-to-use filters. Sort products by brand, application, material type, adhesive, finish, durability, and more - so you can find exactly what you need without digging through endless listings. Designed to save time and reduce guesswork, our filtering tools help you get to the right product faster.

HERE'S A QUICK FAQ REFERENCE GUIDE FOR WHAT YOU NEED TO KNOW ABOUT YOUR ACCOUNT AND USING THE NEW FELLERS.COM SITE.

Q: Do I need to create a new account?

A: No. If you’re an existing Fellers.com customer, your account carries over automatically. Simply log in with the same account email you’ve always used, and a code will be sent to you immediately. Enter the code and you're in.

IMPORTANT: If your email address isn’t associated with an account, you’ll need to create a new one.

Q: What if I don’t receive the code?

A: Codes are generally delivered within seconds. If you do not receive the code within a minute, check your spam or junk folder first. If it’s still not there after several minutes, call us at 1-800-654-8405 or email contact@fellers.com and we'll get you sorted out immediately.

Q: What if multiple people on my team use the same account?

A: After logging in, navigate to your Profile and select B2B Portal to access your account management hub. From there, you can add users, manage shipping and billing addresses, and assign roles and permissions for your team - all in one place.

NOTE: Only Admins have the ability to assign new users.

YOUR ACCOUNT & PRICING

Q: Will my pricing stay the same?

A: Yes. Your account-specific pricing and net terms carry over automatically. Your pricing will be applied as soon as you log in.

Q: Will my order history be accessible?

A: Yes. Your complete order history is available in your new account dashboard under Orders. You can filter by order date (today, last 7 days, last 30 days, last 90 days, last 12 months, or a custom range), and sort by newest to older, oldest to newest, or by order number (high to low or low to high).

Q: Will my Net Terms and credit & debit card account work the same way?

A: Customers with Net Terms will see this as a payment option during checkout. For security reasons, credit & debit card customers will be prompted to re-enter their card information when placing their first order.

Q: Will my saved products or favorites carry over?

A: Yes. Any stored favorites from the previous system have been migrated. You’ll also find a new Favorites and Quick Order tool that makes it even faster to reorder the items you buy most.

ORDERING & CHECKOUT

Q: How do I place an order?

A: Search or browse for your favorite products and add them to your cart. It's just that simple, and it's significantly faster than our previous website. You can also use the Bulk Add to Cart feature to enter SKUs and quantities directly if you already know what you need.

Q: Can I reorder from past orders quickly?

A: Yes. In your account dashboard, go to "Orders", find the previous order you want to repeat, and click "Buy Again". All items are added to your cart - from there, simply adjust quantities, remove anything you don’t need, and check out.

Q: How do I track my orders?

A: Tracking information is updated in real time in your "Orders" dashboard. You’ll also receive automated shipping confirmation emails with tracking links.

SUPPORT & TRAINING

Q: Who do I call if I have trouble logging in or navigating the new site?

A: Call us at 1-800-654-8405 or email contact@fellers.com. Your account rep is also available if you need assistance, so don't hesitate to reach out.   

Q: Is there a video tutorial?

A: Watch our xx-second walkthrough video here: [VIDEO LINK]. It covers the login process, product search, ordering, and account management.